How to ask site support questions

Let’s work together to improve Living Sober. Use Site Support Questions and Answers to ‘ask questions’, report problems, tell us what you like or dislike, vote on other questions and answers, and suggest new features or changes to Living Sober.

You can search existing questions at the top, or click Ask Question. You can vote Questions and Answers up if you support them. Add a comment below an existing question to elaborate on an issue described by another member e.g. “Same for me but I’m on an iPhone 6 using Chrome.”

There can be many causes of technical problems. Make sure you include the following information in your question:

  • What steps you took leading up to the issue:
    • The action you took e.g. I clicked the Post button
    • The steps you took leading up to the action e.g. I opened the page and typed my text in the comment box
    • What you expected to happen
    • What actually happened.
  • The website address of the page where you experienced the issue e.g. https://livingsober.org.nz/members-feed.
  • For mobile and tablet devices provide:
    • Model name e.g. iPhone SE, Samsung Galaxy S, iPad mini)
    • Browser name e.g. Safari, Chrome, Firefox
    • Browser version number.
  • For laptop or desktop devices provide
    • Browser name e.g. Safari, Chrome, Firefox
    • Browser version number.

At any time, email site.support@livingsober.org.nz to receive support by email.

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